The team at Perfect Etch are here to answer your questions. If you don’t see what you’re looking for below, go to our contact us page and ask your question. One of our team members will get back to you as soon as possible.
Q: Where do I ship my product?
A: 3607 San Antonio Street, Austin, Texas 78734
Q: When will I get my product back once I ship it to you?
A: Our turnaround time is 7-10 days.
Q: What method do you use to ship product?
A: We use UPS and USPS but if a more economical option is available, we will go ahead with it.
Q: Is the manufacturer warranty the same if it's not etched or powder coated?
A: Once the cup or product has been altered the manufacturers warranty is void. The manufacturers will not cover product that has been altered.
Q: Can I return my cup or products once personalized for any reason?
A: No, we do not accept returns on product once they have been laser etched or altered in any way by Perfect Etch. Be sure you are satisfied with your instructions to Perfect Etch prior to giving us the go ahead to etch it. If Perfect Etch made an error on the project, we certainly will honor the mistake and take care of the issue.
Q: Will etching my iPod/iPhone or personal device be damaged during etching?
A: No, our laser doesn’t damage your device.
Q: Do you need to access my iPhone/iPod or personal device to etch?
A: No we don’t need access to your device. If you like, put a password on your device – if you don’t know how, our team will send you instructions how to do it.
Q: Is the etching permanent
A: Yes – Many of our corporate customers etch their companies’ assets to prevent theft.
Q: If I have a picture frame and would like you to personalize it, can I ship it to you?
A: Yes, if you have a frame or another item you would like personalized, you can mail it to us. Before mailing, please go to “contact us” and communicate with our team what you plan to send along with the text.
Q: Is Perfect Etch able to travel with your equipment for on-site events or large orders that need to remain with the customer?
A: Yes, we can. But it’s case by case. We normally only go onsite with our equipment in the greater Austin area. However I would contact us and explain your job.
Q: What material can you etch?
A: Wood ,Acrylic, Glass, Plastic, Coated Metal, Anodized Aluminum, Ceramic, Delrin, Leather, Marble Granite, Matte Board, Melamine Paper, Pressboard, Rubber, Wood, Veneer, Fiberglass, Circuit Boards Stainless Steel, Painted Metal, Cork, Corian, Cloth, Mylar Tile, and More!
Q: What material can you cut?
A: Wood, Acrylic ,Plastic ,Delrin ,Cloth ,Leather ,Matte Board ,Paper ,Mylar ,Pressboard ,Rubber ,Wood Veneer ,Fiberglass ,Cork ,Melamine ,Corian,and More!
Q: Does laser etching my device void the Apple warranty?
A: No. The process is done using a laser at low power and can not damage your iPod, MacBook, MacBook Pro or Powerbook. The process is quick, clean, permanent and will not void your Apple warranty.
Q: What format should my artwork be in?
A: Perfect Etch prefers vector based artwork, ie. Adobe Illustrator (.ai or .eps) or Corel Draw (.cdr). We can also accept various raster image formats. (Setup fees may apply).
Q: How do I track my order?
A: You will be notified by email once your order has shipped and the tracking number will be included in the email you recieve. Or, you may contact the Perfect Etch team @ 512.680-5784 to retrieve the tracking information.
Q: Does Perfect Etch put any personal branding on the cups once etched?
A: Yes, at the bottom of each cup, we put a descrete etching of the following: www.PerfectEtch.com
If you have additional questions, you may contact us directly by phone or EMAIL.
Thank you and we look forward to serve you with your projects.